TeleTech Teams to Demonstrate How Companies Can Drive Hyper Growth at Call Center Week Pre-Conference Workshop
Technology and Consulting Leaders to Present Customer Engagement Best Practices
To register for the conference and pre-conference workshop, please visit https://www.callcenterweek.com/
The three-hour pre-conference workshop, Create Incredible Experiences that Deepen Customer Engagement and Drive Hyper Growth (Workshop K), focuses on the impact of mobility and digitalization in the customer experience and how it changes the ways in which customers connect with companies.
Attendees will learn how to orchestrate every interaction, across all channels, to create an experience that keeps customers satisfied and coming back for more during this interactive workshop, featuring:
Tim Keefe, Principal at TeleTech Consulting, will lead attendees through customer journey mapping, its effectiveness and challenges/benefits of knowing how your customers want to interact with you.
Ryan Swanger, Group VP of Technology Strategy & Demand Generation at TeleTech Technology, will demonstrate the right steps to take in applying transformational technologies based on the customer journey, which helps brands reduce customer effort and increase the customer experience to drive hyper growth.
"As the world becomes increasingly more digital and hyper-connected, consumers expect seamless experiences delivered on their terms," said
The workshop will be full of high-level thought leadership, forward thinking approaches and real-world experiences by experts and clients. Interactive activities will make this workshop an experience conference attendees won't want to miss.