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DENVER, Jan. 12, 2017 /PRNewswire/ -- Channel silos, outdated technologies, and inefficient knowledge bases are just some of the challenges facing brands this year. Unless they have the right safeguards in place, many will have a hard time avoiding customer experience chaos in the New Year – and reaching their long-term business goals.
This month, TeleTech's eNewsletter, Dialogue takes a crack at some of the most common customer experience obstacles. The feature piece – a comic book featuring an epic battle between team TeleTech CX and villain Captain Chaos – pokes fun at these customer experience pain points, and reveals the tools and strategies that can help companies combat them. The supporting resources offer additional tips for brands looking to avoid customer experience chaos in the New Year.