9197 South Peoria Street
Englewood, CO, U.S.A
Phone for general inquiries
Phone for services information
New home and auto insurance customers make up less than five percent of the entire market, according to Bain.1 As a result, growth comes from either retaining policyholders or stealing them from competitors. Many variables work together to make up the claims experience—understanding and focusing on the right levers to drive customer satisfaction is key to staying competitive.
"Because the claims process is such a critical event in the life of a P&C insurance customer, it's paramount that insurance providers get it right," said
To learn more about what really satisfies policyholders and the best practices to optimize the customer experience throughout the claims process, download the full
1 Bain, 2015