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Discover Strategies for Engaging Customers in Their Channel of Choice
While it's true that implementing live chat is important to keep up with customers' service demands, it also comes with a myriad of business opportunities. Live chat's low average handle time enables businesses to save time and cut back on costs. In addition, its high customer satisfaction rating means businesses can reap the benefits associated with long-term customer loyalty for years to come.
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1 Benchmarkportal.com, 2015