Music Retailer Selects eLoyalty, a TeleTech Company, to Rock On in the Cloud
This nearly 60-year-old, world renowned brand of musical expertise and technology has seen solid organic growth and expansion due to its high-quality products and services. As it sought to expand its sense of community for its family of lifestyle brands as well as continue its "one interaction at a time" way of doing business, the retailer was challenged with creating a multi-channel multi-touch personalized communication stream to provide a stronger customer experience. The ultimate goal for the retailer is to drive engagement through a cost-effective, results-oriented solution while recognizing a speed-to-market advantage.
"We are confident our Cloud solution will serve to further the client's desire to deepen its personal connections with its customers, one transaction at a time," concluded
The music retail legend will leverage eLoyalty's cloud solution and professional services for 200 agents, growing to 500, during peak seasons over 36 months allowing for flexibility and personalized engagement. eLoyalty's enterprise Cloud solution includes omnichannel functionality, a robust interactive voice response (IVR) and
Learn more about additional clients using our cloud solutions at http://www.teletech.com/solutions/technology/.