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"In our latest issue of Customer Strategist, we explore the changing role of leadership and how proven leaders are finding that the old way of doing things just doesn't work anymore," said
A Check-Up on Customer Centricity: 2012 vs. 2014 How customer centricity and customer experience stack up over the past two years.
Four Traits of Customer-Centric Leaders Ways to run a business from a customer perspective using a vision to results framework.
Vodafone Realigns Employee Mindset to Revolutionize Retail Service The mobile operator looks inward to enhance customer experience and overhaul in-store support.
Tapping into the Technology of Us Collection of essays exploring how we get to the heart of humanity in a technology-driven world.
Other articles include a look at motivating behavioral change with five ways to build effective B2B sales teams, insight into how an employee learning program versus traditional training can lead to a better healthcare workforce, and a customer analytics 101 roadmap for senior business leaders to develop a culture that brings customer insights into action.
Available in print, online or mobile device, Customer Strategist is published quarterly and provides executives with insights that lead to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to the proprietary methodologies of
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