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"A great company culture breeds happy people and engaged employees. Engaged employees equal an organization's customer advocates. Customer advocates lead to loyalty and growth, but getting there isn't always that simple," said
Shaping a Customer-Centric Culture: The secret sauce to delivering great customer experiences is having employees who are passionate about their jobs and helping customers be successful.
The Hidden Obstacle to Great Corporate Culture – Unconscious Bias: Build awareness in the deep recesses of your brain to boost business decision-making.
Banana Republic Prepares for the Future Culture of Retail: The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
Tap Into a Surprising ROI Driver – Culture Change: Leaders don't need to change their business model to grow. They can change their culture.
Other articles include how specialty hospital
Available online, in print or via mobile device, Customer Strategist is published quarterly and provides executives with insights that lead to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to the proprietary methodologies of