Businesses are Emerging from Pandemic Better Equipped to Handle Advanced Customer Expectations
Leaders share how to tackle the new definition of "business as usual" in the latest issue of Customer Strategist Journal
Highlights from the issue:
"Customer' expectations are on the rise when it comes to service and support: they want easy, omnichannel options; and quick, seamless resolutions to problems when they arise. Brands are trying to keep up, realizing they need to change their approaches and deliver differentiated customer experiences," writes
Employees are quitting in what's called the Great Resignation, leaving many companies scrambling. Senior Editor
"Lean into what employees need and then be consistent in serving those needs. When employers do mess up, it's about admitting their mistake and asking, what can we do to make the experience better? It's the exact same interplay, whether it's the external customer or the internal customer," Younger says.
Leaders also can't miss CX guru
Other articles spotlight CX trends in retail and banking, new customer service considerations for electric vehicles, and how to tackle wage pressures in contact centers.
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