Data Sheet
Workforce Engagement Management
Learn how our unified enterprise-wide WEM Solution can help you manage your most important customer experience asset – your employees.
We are a world-wide cloud provider with:
- Expansive WEM portfolio offered in the cloud
- Broad range of CX technology and service expertise
- Workforce Optimization (WFO) Business Advisory Services with TTEC’s consulting experts
- Interoperable with out-of-the box business process workflows in the UI delivering actionable intelligence
- Application and technology Managed Services
- Open integration with leading contact center solutions
- Single solution spanning back office, branch and contact center touch points
- Flexible deployment and licensing options, including cloud/SaaS, hybrid, on-premises, perpetual and subscription term options
TTEC’s global cloud platform delivers a best-in-class WEM solution that spans back office, branch and contact center touchpoints
TTEC thinks, lives, and breathes customer engagement and employee performance, it’s what we do. And with 30+ years of award winning experience designing and implementing amazing CX solutions, we do it well. In addition to industry-leading omnichannel, customer journey, unified communications, customer service and managed services solutions, our cloud also delivers the best in Workforce Optimization (WFO) products and Workforce Engagement Management (WEM) products.
Our global cloud platform delivers a best-in-class WEM solution focused on employees that spans back office and contact center agents and communication touchpoints. It delivers the industry’s most unified and mature workforce solution, with unmatched functionality and ongoing support to help you improve employee engagement. Get unprecedented visibility into day to day resources, processes and history across multiple functional areas of your organization and transform raw data into actionable insights with quality management tools to improve customer satisfaction and employee engagement.
We are an award-winning contact center company
providing customer service outsourcing solutions
On six continents, in 50+ languages, and for millions of customers every day
- Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
- Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
- TTEC was named to Training Industry, Inc.'s 2019 "Training Outsourcing Companies Watch List” for the third year in a row.
- TTEC has been named a 2019 CRM Service Leader for Contact Center Outsourcing.
- TTEC named Best Training and Development Program winner in the 2019 Customer Contact Week Excellence Awards
- TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories
- TTEC named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs)
Frequently asked questions
What is the Cloud Advantage?
Our cloud helps insure your business for future upgrades, lets you scale up and down as needed, has no additional costs for software maintenance or upgrades, eliminates the need for investment of premise-based hardware, and lets you achieve higher levels of reliability and security with redundant, PCI compliant data centers.
What technology services does TTEC provide?
Along with our WFO and WEM solutions, our omnichannel solutions help you orchestrate the entire customer journey. And our cloud contact center software helps you deliver best-in-class customer experiences at scale, all from a single platform. We can also help you drive service costs down by augmenting the associate experience with AI, RPA, and automation in your contact center. And if you are looking to accelerate your company's digital transformation, our TTEC Digital CX consulting team is here for you.
Do you have additional free resources and downloads?
Yes, absolutely! We enjoy sharing what TTEC has to offer, as well as our team's expertise in cloud technology and omnichannel customer experience. Learn how to use the power of AI and automation to optimize your contact center in our guide How Automation is Transforming Customer Care. Learn the 4 keys to successfully integrating traditional and digital channels in our white paper Make Your CX Efforts Sing with Channel Orchestration. Or become more innovative and efficient by utilizing the "startup mindset" by watching our on-demand webinar Think Like a Startup with Your CX.
How do I get started with your cloud solutions?
Contact us, we can talk about your cloud, technology, and contact center needs, or use our chatbot to explore in more detail ways our omnichannel and technology services can help your business.