SPECIAL REPORT | 7-MIN READ
5 ways to help solve the federal vaccine mandate challenge
CX best practices to support the mission to vaccinate federal workers
The mission: Vaccinate over 4 million federal employees and contractors. If the sheer scale of the challenge is not enough, agencies must tread lightly in an emotionally charged environment to handle this very sensitive topic with the utmost care. The employee experience and human element can’t be ignored. Read this strategy guide for 5 CX best practices to help federal agencies implement and manage new polices around the vaccine mandate.
Support the vaccine mission with CX best practices
Applying customer experience (CX) best practices with employees as part of the vaccine effort can alleviate unnecessary stress and other unintended consequences on organizations required to comply with the federal vaccine mandate.
Read this special report to learn how to:
- Build trust with empathy
- Handle surging call volume
- Enable frictionless vaccine scheduling
- Monitor continuous testing
- Enable proactive outreach
Improve the governmentexperience today
TTEC offers a comprehensive suite of services and solutions to support the public sector, including strategy, technology, systems integration, turnkey contact center outsourcing, and agent training and onboarding.
Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust. Whether you work for a federal, state or local entity, our government experts help you design and deliver secure omnichannel contact center solutions.