Innovation Days
Innovation Days are value-add knowledge sessions where we provide Conference-Level access to state- of-the-market innovations relevant to each client and its industry. Our industry leaders, along with external analysts and innovators, will conduct a session periodically. Together with account leadership, a specific set of topics are determined that are most relevant to the strategies and future vision of the client
SELECT A TOPIC
Enterprise breakthrough strategies for customer lifecycle optimization
State of CX and emerging capabilities delivering innovative topline and bottom line growth
The myths and significant opportunities of AI & Bots via effective data, knowledge management and learning strategies
Platform prioritizations for shift to Omni and securing data across partnerships in a data-driven experience world
Automation and machine learning across the service spectrum
Reducing associate churn via cognitive learning, supervisor insights and gamification that sticks