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The shifts in in the retail landscape are very clear. Internet sales are booming – up 23% in 2015 – at the cost of direct store purchases. Customers are favoring off-price stores that offer alternatives at an attractive price. Young customers are prioritizing the purchase of new technology over other goods. Leading retailers are losing sales productivity in their stores while expenses rise and management bureaucracy grows.
TeleTech helps leading retail brands navigate the marketplace with strategy, technology and services to:
Explore the resources below to learn more about our Retail capabilities and the best practices we’re delivering for clients.
The lines between digital and physical worlds are blurring – and customers are largely leading the movement. In fact, research shows that 85 percent of customers want retailers to do more to integrate their online and offline channels. While large-scale change is daunting, instead of mourning the decline of the traditional store experience, leading retailers are embracing new opportunities that combine the best of both worlds.
In this eBook, discover three retail strategies to enable profitable growth in the combined physical/digital era, including:
Capitalize and expand on digital success
Leverage insights and best practices to optimize physical stores
Enable frictionless experiences and operational efficiencies across the enterprise
In the face of media reports that the state of retail is weakening, shopping is not dead. In-store and online buying continues to remain popular. But retailers need to break bad habits and rethink their approaches to customer engagement to deliver the kinds of experiences that enchant consumers and keep them loyal.
As the number of channels customers interact across continues to multiply, retailers will need to find a way to meet the changing needs of their customers. This white paper explores strategies and technologies for meeting the evolving needs of retail customers.
Consumers are incredibly quick to adopt the latest tools and toys, consistently remaining one step ahead of retailers. Leading brands recognize that they need to keep pace and take customer experience to the next level in an effort to combat the competition and maintain their market position.
How does a huge retail operation create a fluid staffing solution that does more than just “handle customers,” but that also addresses product-specific challenges with ease, generates repeat business, and increases the value of individual transactions? Read how TeleTech helped one client make it happen.