Retain 2.0 for Public Sector

A safe and secure approach to keeping valuable public sector talent engaged in the telework remote environment

Retain 2.0 for Public Sector

A safe and secure approach
to keeping
valuable public
sector talent engaged
in the
telework remote environment


Agencies need to provide
flexible work environments.
We can help.

Employee expectations are evolving. Many workers will only stay at agencies that offer remote-work options and flexible, engaging virtual workplace environments. That's where we come in.

Retain 2.0 puts our award-winning work-from-home model to use for you. We help agencies devise a customized strategy, guide a seamless transition for employees, and provide onboarding and ongoing technology tools to keep employees engaged. And this FedRAMP and IL4-compliant solution can quickly scale to meet volume surges. The result? Employees get the flexibility they want and you get the results you need to carry out your agency’s mission.


retain 2.0

Partnership-driven transition that seamlessly moves your
remote employees to TTEC’s proven @home operations

Successfully transitioning employees requires a thoughtful, empathetic approach.
We partner with you every step of the way to merge best practices with our @Home
model, creating superior experiences for employees AND the citizens they serve.


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Clear and consistent
communications to
eliminate employee

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Maintain a ‘what’s
in it for me’
mindset for the


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Prioritize wellness
and what impacts
satisfaction and

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Merge best practices
to best serve
the employee
and the brand


In less than 12 weeks we’ll get employees acquainted with TTEC, match them
with dedicated onboarding ambassadors, and engage them in virtual events
and trainings to ensure a smooth transition with no disruption to citizen experience.


State-of-the art technology and proven processes to
keep public sector employees engaged and productive

Partnering with TTEC gives agencies access to seamless employee onboarding, virtual learning
and development, smart and secure workforce management, and strong culture and community.


Enhanced EX and seamless onboarding

To align with business objectives and values

Use the right blend of AI and human interactions to optimize the employee onboarding experience, keep employees informed, and track wellness and satisfaction. We also deliver 24/7 technical support to employees, along with meaningful virtual events and real-time chat access.


Virtual learning and development

To improve retention and career growth

Receive real-time, analytics-based coaching from leaders focused on developing public sector talent and aligning client objectives. Reward employee behavior and encourage development through our gamified programs, and help guide employees along their career path with our iAspire platform.


Smart and Secure Workforce Management

For capacity planning and data reporting

Harness the power of cutting-edge workforce optimization and management tools: employee-friendly schedules, consistent audits on employee shifts, contingency management, business continuity processes, regulatory compliance requirements, and more.


Strong culture and community

To support employee wellbeing

Give employees a place to communicate, collaborate, and quickly access support through TTEC Neighborhood. Keep your finger on the pulse of employee sentiment through our rigorous survey process, continually gathering feedback to improve employee experience and diversity.


We are proud to be recognized
as a market leader in employee
engagement and remote jobs

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Start your seamless transition with TTEC's Retain 2.0 solution


Let's get started