Your customers
expect great CX
Are you ready to answer the call?
Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
- Gambling
CX solutions
built for the Communications and Media industries.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
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Digital
Transformation
Highly scalable cloud customer and employee experience technology.
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Fueling sales growth in a dynamic industry through collaboration
A leading telecom company and long-time TTEC partner needed to quickly evolve its sales strategy. We were ready with the people, training, and technology the company needed to rev up its sales.
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Unwavering support in a fast-evolving industry
A telecommunications client came to TTEC to help improve its CX and associate experience. We’ve been by its side for every step of its unique CX journey and through every evolutionary leap of the industry.
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Answer the call for better CX:
Know what customers want
To deliver seamless customer experience (CX), brands need to know why customers seek out support in the first place. When your CX strategy is centered around intents, you can proactively and cost-effectively meet customers’ needs while growing revenue. In this strategy guide, learn telecom’s top 5 intents, the best channels to serve each intent, and how the right strategy can improve sales and CX.
Read the Strategy GuideLatest Communications and Media Resources
wait times and great CX. Is your brand ready to answer the call?
