Humanify® Enterprise
Highly scalable, fully integrated contact
center solution, powered by Cisco
Humanify Enterprise Omnichannel
Contact Center Solution
powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal
Highly-scalable cloud solution
Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco. Our exclusive solution employ’s TTEC’s differentiated features that enhance the capability and flexibility of the Cisco platform.
Dynamic Omnichannel Routing
Real-time agent and skill-based intelligent routing across channels.
Self-service
IVR and AI/Automation reduce costs and improve efficiency by directing routine customer interactions to more cost-effective, but still personalized, self-service applications.
Supercharge your contact center
Leverage customer journey orchestration and our Customer Insights Platform to enable deeper data insights for greater business impact. Our Humanify Enterprise solution also includes Humanify Portal, which provides easy access to your contact center administrative and management tools from a single interface.
Diverse Deployment Models
Our contact center platform can be deployed as a cloud, hybrid or on-premises solution.
Exceptional
omnichannel CX
builds brand
loyalty
TTEC’s differentiated features enhance the
capability and flexibility of the Cisco platform
Humanify Enterprise's ability to deliver seamless digital interactions with advanced service features gives customers the service experience they expect, agents and caseworkers the tools they need for success, and companies the business outcomes they require.
Channels
Voice (Inbound + outbound)
Chat (static + proactive)
SMS/MMS (short + proactive)
Video
Co-browse
Social
Fax
Bots
UC & CRM
CRM Integrations
Cross-channel interactions history
Unified communications
Agent
Omnichannel desktop
Humanify callbacks
Journey orchestration
Knowledge management
Dynamic routing
IVR
Whisper
Co-browse
WFM & Reporting
Standard & customizable reporting
Real-time dashboards Humanify Insights Platform
Quality management
Call & screen recording
Supervisor & Q&A
Humanify Portal & Humanify Portal mobile
Interaction manager call flow builder
Actionable dashboards
Post call surveys
Outbound campaign management
(progressive, preview & predictive dialing)
Supervisor assist
Monitoring, barge-in, and coaching
Benefits of our omnichannel platform
Omnichannel desktop
Web-based multi-channel associate and
supervisor tools on a single interface
Support
24 x 7 x 365 with one of the largest pools
of Cisco certified engineers anywhere
Interaction manager
User friendly drag-and-drop call flow builder
Single sign-on (SSO)
One set of login credentials
Dynamic omnichannel routing
Real-time associate and skill-based
intelligent routing across channels
Security and compliance
Security controls that meet applicable laws
and regulations, including HIPAA and PCI
Integrated omnichannel reporting
Optimal mix of high and low-level
performance metrics
CRM integrations
Integrate with most CRM solutions
for associate empowerment
High availability/disaster recovery
Deployed across two data centers for full
failover in the event of an outage
Humanify Portal (Desktop & Mobile)
Exclusive TTEC designed tool for the flexible management and administration of your contact center operations.
Single interface management tool
Humanify® Portal
Humanify Portal is an exclusive application to Humanify Enterprise. It provides easy access to your contact center administrative and management tools from a single interface, increasing the flexibility of the Cisco platform.
This customizable, user-friendly interface provides at-your-fingertips management of all your contact center interactions, employees and productivity.
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