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Humanify® Enterprise

Highly scalable, fully integrated contact center solution, powered by Cisco

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Humanify Enterprise Omnichannel Contact Center Solution

powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal
 

 
  • Cisco's Hosted Collaboration for Contact Center (HCS-CC)
  • Cisco's Unified Communications (HSC-UC)
  • TTEC's proprietary Humanify Portal
 
 

Highly-scalable cloud solution

Humanify Enterprise is a highly scalable, fully integrated best-of-breed solution, powered by Cisco. Our exclusive solution employ’s TTEC’s differentiated features that enhance the capability and flexibility of the Cisco platform.

Dynamic Omnichannel Routing

Real-time agent and skill-based intelligent routing across channels.

Self-service

IVR and AI/Automation reduce costs and improve efficiency by directing routine customer interactions to more cost-effective, but still personalized, self-service applications.

Supercharge your contact center

Leverage customer journey orchestration and our Customer Insights Platform to enable deeper data insights for greater business impact. Our Humanify Enterprise solution also includes Humanify Portal, which provides easy access to your contact center administrative and management tools from a single interface.

Diverse Deployment Models

Our contact center platform can be deployed as a cloud, hybrid or on-premises solution.

Download Data Sheet

 

 

A single view of the customer, from a single associate desktop

Humanify Enterprise's ability to deliver seamless digital interactions with advanced service features gives customers the service experience they expect, agents and caseworkers the tools they need for success, and companies the business outcomes they require.

TTEC’s differentiated features enhance the capability and flexibility of the Cisco platform

Channels

Voice (Inbound + outbound)

Chat (static + proactive)

SMS/MMS (short + proactive)

Email

Video

Co-browse

Social

Fax

Bots

UC & CRM

CRM Integrations

Cross-channel interactions history

Unified communications

Agent

Omnichannel desktop

Humanify callbacks

Journey orchestration

Knowledge management

Dynamic routing

IVR

Whisper

Co-browse

WFM & Reporting

Standard & customizable reporting

Real-time dashboards Humanify Insights Platform

Quality management

Call & screen recording

Supervisor & Q&A

Humanify Portal & Humanify Portal mobile

Interaction manager call flow builder

Actionable dashboards

Post call surveys

Outbound campaign management

(progressive, preview & predictive dialing)

Supervisor assist

Monitoring, barge-in, and coaching

 

Benefits of our omnichannel platform

 

Omnichannel desktop
Web-based multi-channel associate and
supervisor tools on a single interface

Support
24 x 7 x 365 with one of the largest pools
of Cisco certified engineers anywhere

 

Interaction manager
User friendly drag-and-drop call flow builder

Single sign-on (SSO)
One set of login credentials

 

Dynamic omnichannel routing
Real-time associate and skill-based
intelligent routing across channels

Security and compliance
Security controls that meet applicable laws
and regulations, including HIPAA and PCI

 

Integrated omnichannel reporting
Optimal mix of high and low-level
performance metrics

CRM integrations
Integrate with most CRM solutions
for associate empowerment

 

High availability/disaster recovery
Deployed across two data centers for full
failover in the event of an outage

Humanify Portal (Desktop & Mobile)
Exclusive TTEC designed tool for the flexible management and administration of your contact center operations.

 
 
 
Single interface management tool

Humanify® Portal

Humanify Portal is an exclusive application to Humanify Enterprise. It provides easy access to your contact center administrative and management tools from a single interface, increasing the flexibility of the Cisco platform.

This customizable, user-friendly interface provides at-your-fingertips management of all your contact center interactions, employees and productivity.

Download Data Sheet
 

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