Humanify Enterprise Government
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Highly-scalable cloud solution
Humanify G is designed for agencies with up to 80,000 unified communications endpoints and 24,000 knowledge workers or agents, allowing you to scale as needed to meet citizen demand.
Dynamic Omnichannel Routing
Real-time agent and skill-based intelligent routing across channels.
IVR and Bots reduce cost and improve efficiency by directing routine citizen interactions to more cost-effective, but still personalized, self-service applications.
High availability/disaster recovery
Deployed across two data centers for full failover in the event of an outage
builds trust in
Responsive Omnichannel Tools
TTEC's ability to deliver seamless digital interactions with advanced service featuresgives citizens the service experience they expect, agents and caseworkers the tools they need for success, and Government agencies the outcomes they require.
Key features of our secure cloud
contact center for government
Voice (Inbound + outbound)
Chat (static + proactive)
SMS/MMS (short + proactive)
UC & CRM
Cross-channel interactions history
WFM & Reporting
Standard & customizable reporting
Real-time dashboards Humanify Insights Platform
Call & screen recording
Supervisor & Q&A
Humanify Portal & Humanify Portal mobile
Interaction manager call flow builder
Post call surveys
Outbound campaign management
(progressive, preview & predictive dialing)
Monitoring, barge-in, and coaching
Single interface management tool
Humanify Portal is an exclusive application to Humanify G. It provides easy access to your contact center administrative and management tools from a single interface, increasing the flexibility of the Cisco platform.
This customizable, user-friendly interface provides at-your-fingertips management of all your contact center interactions, employees and productivity.Get the data sheet
Start transforming yourcitizen experience today
TTEC offers a comprehensive suite of citizen-centricservices and solutions, including strategy, technology, and systems integration.