Humanify® Enterprise for Government
Secure cloud contact center solution for government agencies
Today's constituents want omnichannel interactions that are
intuitive, connected, and personalized across every channel.
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Humanify Enterprise Government
(Humanify G)
powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal
Highly-scalable cloud solution
Humanify G is a secure cloud contact center solution designed for government agencies with up to 80,000 unified communications endpoints and 24,000 knowledge workers or agents, allowing you to scale as needed to meet citizen demand.
FedRAMP JAB Authorized Security and Compliance
Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized and listed on the FedRAMP Marketplace. Our solution also helps agencies comply with Section 508.
Dynamic omnichannel routing
Multi-channel contact center technology, including real-time agent and skill-based intelligent routing across channels.
High quality self-service options
Interactive voice response (IVR) and chatbots reduce cost and improve efficiency by directing routine citizen interactions to more cost-effective, but still personalized, self-service applications.
High availability/disaster recovery
Deployed across two data centers for full failover in the event of an outage.
Main features of our secure cloud
contact center for government
Our government contact centers deliver seamless digital interactions with advanced service features to give citizens the customer experiences they expect, customer service representative and caseworkers the tools they need for success, and local government and federal agencies the key performance outcomes they require.
Channels
Voice (Inbound + outbound)
Chat (static + proactive)
SMS/MMS (short + proactive)
Video
Co-browse
Social
Fax
Bots
UC & CRM
CRM Integrations
Cross-channel interactions history
Unified communications
Agent
Omnichannel desktop
Humanify callbacks
Journey orchestration
Knowledge management
Dynamic routing
IVR
Whisper
Co-browse
WFM & Reporting
Standard & customizable reporting
Real-time dashboards Humanify Insights Platform
Quality management
Call & screen recording
Supervisor & Q&A
Humanify Portal & Humanify Portal mobile
Interaction manager call flow builder
Actionable dashboards
Post call surveys
Outbound campaign management
(progressive, preview & predictive dialing)
Supervisor assist
Monitoring, barge-in, and coaching
Single interface management tool
Humanify® Portal
Humanify Portal is an exclusive application to Humanify G. It provides easy access to your contact center administrative and management tools, increasing the flexibility of the Cisco platform.
This customizable, user-friendly interface improves support services by providing management of all your contact center interactions, employees and productivity.
Download Data Sheet
Start transforming your citizen experience today
TTEC offers a comprehensive suite of citizen-centric services and
solutions, including strategy, turnkey contact center outsourcing,
technology, systems integration, and agent training and onboarding.
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