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Humanify® Enterprise for Government

Secure cloud contact center solution for government agencies

Today's constituents want omnichannel interactions that are intuitive, connected, and personalized across every channel.

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Humanify Enterprise Government
(Humanify G)

powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal
 

 
  • Cisco's Hosted Collaboration for Contact Center (HCS-CC)
  • Cisco's Unified Communications (HSC-UC)
  • TTEC's proprietary Humanify Portal
 
 

Highly-scalable cloud solution

Humanify G is a secure cloud contact center solution designed for government agencies with up to 80,000 unified communications endpoints and 24,000 knowledge workers or agents, allowing you to scale as needed to meet citizen demand.

Dynamic Omnichannel Routing

Real-time agent and skill-based intelligent routing across channels.

Self-service

IVR and Bots reduce cost and improve efficiency by directing routine citizen interactions to more cost-effective, but still personalized, self-service applications.

High availability/disaster recovery

Deployed across two data centers for full failover in the event of an outage

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Responsive Omnichannel Tools

TTEC's ability to deliver seamless digital interactions with advanced service features gives citizens the service experience they expect, agents and caseworkers the tools they need for success, and Government agencies the outcomes they require.

Key features of our secure cloud contact center for government

Channels

Voice (Inbound + outbound)

Chat (static + proactive)

SMS/MMS (short + proactive)

Email

Video

Co-browse

Social

Fax

Bots

UC & CRM

CRM Integrations

Cross-channel interactions history

Unified communications

Agent

Omnichannel desktop

Humanify callbacks

Journey orchestration

Knowledge management

Dynamic routing

IVR

Whisper

Co-browse

WFM & Reporting

Standard & customizable reporting

Real-time dashboards Humanify Insights Platform

Quality management

Call & screen recording

Supervisor & Q&A

Humanify Portal & Humanify Portal mobile

Interaction manager call flow builder

Actionable dashboards

Post call surveys

Outbound campaign management

(progressive, preview & predictive dialing)

Supervisor assist

Monitoring, barge-in, and coaching

Single interface management tool

Humanify® Portal

Humanify Portal is an exclusive application to Humanify G. It provides easy access to your contact center administrative and management tools from a single interface, increasing the flexibility of the Cisco platform.

This customizable, user-friendly interface provides at-your-fingertips management of all your contact center interactions, employees and productivity.

Download Data Sheet
 

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, technology, and systems integration.

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