×

CRISIS CONTACT CENTER TASK FORCE

Government continuity and resiliency solutions

Solidify continuity of operations in your government

contact center with TTEC's FedRAMP-authorized

at-home contact center services and solutions.

Watch Video

 
 
 

Are your citizens enduring long call wait times? Can you handle the flood of interactions related to unemployment? Are you proactively reaching out to citizens via SMS? Do you need to scale your at-home virtual contact center capabilities?

As the world responds to changing mandates and citizens are confined to their homes, it’s become necessary to swiftly add capacity to citizen experience programs as civilians reach out with questions concerning COVID-19, unemployment, the CARES Act, tax filings, and benefits.

Schedule a virtual meeting, and our government contact center operations and citizen experience experts can help you address your contact center needs. Within 48 hours of being contracted, we can provide immediate solutions, including:

  • Expanded capacity for 800 numbers, immediate Self Service options, and intelligent IVR to route top FAQs are available now for your Worker Comp, Dept of Labor, and Health & Welfare calls
  • Immediate, on-demand agents to augment your staff who are delivering at home within 48 hours
  • Proactively reaching out to citizens via conversational messaging and SMS regarding impacts to tax filings, healthcare and unemployment
 

I want to schedule a contact center planning meeting

 
 
 

Minimize disruption and stabilize operations with our exclusive TTEC NOW solutions and services

To help government agencies thrive in the face of this surging citizen outreach, we enhanced our best-in-class Humanify@home solution to provide organizations with everything it takes to stand up virtual, cloud-based, omnichannel contact centers in a matter of days – including people, process, and technology
 

AddNOW

Deploys immediately-available, highly-scalable and extensible at-home technology, and agent solutions to support federal, state and local agencies and their citizens’ needs, ensuring continuity.

 

MessageNOW

Improves utilization, capacity, and optimizes interactions by rapidly deploying AI-enabled conversational messaging channels (e.g., in-app chat, SMS, web-based chat, social) allowing agents to quadruple the number of interactions they can handle concurrently.

AutomateNOW

Increases workforce productivity by automating citizen interactions using IVA's (intelligent virtual assistants) and processes using RDA (robotic desktop automation) and RPA (robotic process automation).

 

ManageNOW

TTEC's technology solution for contact center as a service ("CCaaS") which includes our Humanify cloud platform in addition to the design, implementation and ongoing managed services of the technology for both captive and outsourced agents.

 
 
 

Simple, scalable and secure. We've got this.

Safe, secure and compliant technology coupled with best-in-class operational processes, delivered with flexibility, scalability and the confidence to protect your customer relationships. Our software provides at-home associates a comfortable, secure, and connected interface and seamless integration between the customer and TTEC systems. Our proven at-home technology utilizes the same centralized data centers as brick-and-mortar, including PCI Certified Level 1, TLS 1.2 for network security, and multiple hardware and software security controls. AddNOW enables you to quickly add an at-home model with secure technology and business practices.

 
 

Award-winning employee experiences

Amazing citizen experiences require amazing employee experiences. For the past 5 years, we've been recognized for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.

  • Virtual community events
  • Robust rewards and recognition program
  • Virtual team-building activities
  • Gamified career paths
  • AI-enabled associate experience
  • Health and financial resources for total wellness balance
 
 
 
 

Contact Center Crisis Task Force Resources Center

 
-300
Blog

Blog | 3 min read
3 Ways to Revolutionize Customer Service After the Pandemic.

Learn more
-300
Blog

Blog | 3 min read
3 Ways Resiliency Helps Companies Shift Back.

Learn more
-230
Solution


Increase speed-to-proficiency and quickly ramp-up a remote workforce with our TrainNOW suite of asynchronous, virtual content. Our certified managed learning platform delivers bite-sized, gamified training modules to tailor the learning experience for each employee and skill level.

Learn more
-300
Blog

Blog | 3 min read
5 Tried-and-True Training Tips for Work from Home Contact Center Agents.

Learn more
-290
Webinar

Webinar | 30 minutes
Leading citizen experience specialists discuss and answer the burning questions on everyone’s minds, including what are the requirements for effective and timely contact tracing and what technology options are available to enable the full value chain.

Learn more
-30
Case Study

Case Study | 3 min read
Telecom seamlessly scales apple business chat support.

Learn more
-300
Blog

Blog | 3 min read
How to Rise Above Crisis With Exceptional Moments.

Learn more
-300
Blog

Blog | 3 min read
5 Innovations Reshaping Contact Centers for a Post-Crisis World.

Learn more
-300
Blog

Blog | 3 min read
5 Ways to Reinvent the Citizen Experience Post-Crisis.

Learn more
-300
Blog

Blog | 3 min read
4 Security Strategies for Remote Contact Centers.

Learn more
Solution


Deploys immediately-available, highly-scalable at-home technology, and customer service associate solutions to support companies and their customers' needs, ensuring business continuity.

Learn more
-100
Case Study

Case Study | 3 min read
We implemented an efficient and accurate reporting system that gave a better view on payments and loss.

Learn more
-100
Video Demo

Video Demo | 4 minutes
Unemployment Assistance through the Power of Conversational AI.

Learn more
-300
Blog

Blog | 3 min read
Digital Transformation Today, Competitive Differentiation for Tomorrow.

Learn more
-300
Blog

Blog | 5 min read
How to manage call volumes and connect communities in a crisis driven world.

Learn more
-290
Webinar

Webinar | 25 minutes
CARES Act NOW: Handling the surge in citizen outreach - Our government CX experts as they discuss the best ways contact center leaders can overcome the disruption and impacts sparked by Coronavirus.

Learn more
-294
Special Report

Special Report
As federal, state and local agencies look to significantly increase contact tracing efforts, what can you do to get ready? In this special report learn contact tracing best practices and how to ramp up quickly and efficiently.

Learn more
-294
Checklist

Checklist | 4 min read
Top actions for government contact centers to meet the surge in citizen demand: Equip your government agency to keep pace with the unemployment, COVID-19, and CARES Act challenges.

Learn more
-100
Video Demo

Video Demo | 4 minutes
Digitally driven citizen engagement: Connecting communities to flatten the curve

Learn more
-295
Blog

Blog | 4 min read
4 Work-from-home resiliency strategies for the contact center. To weather a crisis, it's essential that you react and plan strategically.

Learn more
-299
Blog

Blog | 3 min read
3 Best Practices in Citizen Experience for Government Agencies During Coronavirus

Learn more
-230
Solution


Improves utilization, capacity, and optimizes interactions by rapidly deploying AI-enabled conversational messaging channels allowing customer service associates to quadruple the number of customers they can handle concurrently.

Learn more
-294
Blog

Blog | 3 min read
Thank You TTEC. We at TTEC have so much to be proud of, most especially that we are so fortunate to work with such incredible teammates.

Learn more
50
Strategy Guide

Strategy Guide | 20 min read
This strategy guide answers pressing questions and offers top rapid-response strategies for managing citizen surge in days, rather than weeks.

Learn more
-300
Blog

Blog | 3 min read
3 Ways Automation Provides Authenticity at Scale in a Crisis

Learn more
-110
Case Study

Case Study | 2 min read
Providing rapid contact center assistance during disaster relief.

Learn more
-110
Infographic

Infographic
To keep up with sudden demand spikes, it's crucial to mobilize operations quickly while maintaining data security to deliver simple, seamless, and satisfying citizen experiences across every touchpoint. TTEC strives to understand and align with the unique challenges government agencies face.

Learn more
-250
Webinar

Webinar | 34 minutes
Intelligent Automation for the Contact Center: Learn simple ways to accelerate agent productivity without losing the “human touch” your citizens crave.

Learn more
-291
Blog

Blog | 4 min read
When the unexpected happens, lean into resilience.

Learn more
-250
Data Sheet

Message NOW | 4 min read
Optimizing channels for the current demand.

Learn more
-400
Solution


Increases workforce productivity by automating customer interactions using intelligent virtual assistants and business processes using robotic desktop automation robotic process automation.

Learn more
-290
Blog

Blog
Intelligent Automation: Modern Tools for the Modern Contact Center.

Learn more
-292
Blog

Blog | 6 min read
14 productivity and engagement tips for remote contact center workers

Learn more
0
Press Release

Press Release | 4 min read
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders.

Learn more
-230
Case Study

Case Study | 4 min read
Digital transformation by implementing Intelligent Virtual Assistants in finance, HR, digital marketing, and logistics.

Learn more
-100
Video Demo

Video Demo | 4 minutes
Patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.

Learn more
-300
Blog

Blog | 5 min read
How messaging improves call volume spikes now and creates better long-term experiences.

Learn more
-296
Blog

Blog | 4 min read
Contact centers maintain human connections in times of crisis.

Learn more
50
Case Study

Case Study | 3 min read
We got these sites ready to go, with technology in place, within just one week.

Learn more
-250
Webinar

Webinar | 42 minutes
CARES Act NOW: Learn the best ways to keep your enterprise systems, remote employees, and customer interactions accessible, secure, and constantly connected amid the COVID-19 outbreak.

Learn more
 
 

Ramp quickly with our secure, flexible, and scalable remote contact center solutions

Our resilience principles are focused on minimized disruption and stabilized operations and our solutions are ready to switch on at a moment's notice.

Request a virtual meeting