CX Trends Watch Strategy Guide | 5-min read

Healthcare CX: Inside a New Reality

5 ways to accelerate growth with a customer focus

Healthcare CX: Inside a New Reality cover image

From scheduling appointments to receiving ongoing treatment, patient and provider interactions are rapidly changing. Healthcare organizations need to stay ahead of consumer expectations in a quickly evolving digital landscape. In this strategy guide, you’ll find answers to the most pressing questions around the patient experience and proven contact center strategies to move forward in this new reality.


Read the Strategy Guide


Be prepared to deliver the healthcare experience today’s consumers are looking for

Read this Strategy Guide for:

  • Key CX trends that are reshaping patient expectations about their healthcare experience
  • New approaches to patient and provider support with real-world results
  • Strategies for enhancing patient relationships at a time of social distancing
  • Best practices for solving patient support challenges
cx trends 2020 strategy guide example page

Elevate your CX to show patients, members, and employees that you’re there for them.

  • Workforce Optimization: Gain additional contact center support when needed with our smart seasonal staffing approach.
  • Conversational Messaging: Unleash the power of messaging and reduce calls.
  • AI Simulated Training (RealPlay™): Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages.
  • Associate Assist: Empower your associates with the right answer at the right time.
  • Customer Assist: Intelligent virtual assistants deliver a seamless 24/7 support experience.