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White Paper

The Case for a Contact Center Carve-Out

Transforming the Contact Center into a Customer Experience Center

 

Digital transformation around the customer is a strategic challenge. It needs a strategic solution.

Brands looking to keep up with technological and customer innovations are increasingly looking to carve-out their internal contact center operations with the help of a long-term strategic partner. Business moves too quickly to try to take it all on yourself.

Download this white paper to learn:

  • The benefits of a carve-out
  • Why carve-outs are a better option than traditional outsource vendor contracts
  • Types of carve-outs that work best for customer operations
  • Case study of a health insurer’s carve-out
  • How to get started with a contact center carve-out
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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