How to deliver epic customer experience with today’s behind the scenes bots

In this guide, learn best practices on how virtual associates can augment human intelligence in the call center

Today’s leading contact centers are leveraging behind the scenes bots to help coach associates while they’re on the phone with customers to address issues faster and more effectively – and the hybrid duos are wowing customers across the globe.

Most contact centers have embraced bots that help confirm customer identities and route callers to the most appropriate associate, but few are leveraging the power of these next-gen bots. Read this short guide to learn…

  • Why today’s consumer-facing bots often do more harm than good
  • How to use behind the scenes bots to train contact center associates in real-time
  • What the new bot-human ‘dream team’ looks like in action