7 key points to align IT, business goals, and customer needs for profitable CX
The Ultimate CX and Digital Transformation Workbook for Contact Centers
Achieving a value-based digital transformation in the contact center starts with a tactical cloud migration plan – one that’s rooted in an unbreakable alignment of business goals, IT strategy and customer needs. Our Center for Customer Excellence designed a 7-point digital planning workbook to help facilitate richer, more productive CX transformation discussions between IT and business leaders – and for a limited time only – we’re giving it away for FREE.
The Humanify® Difference
Working with a highly-qualified digital transformation partner makes the process of mappingIT objectives to business goals easier, so your organization can deliver value-based CX. With 25+ years developing and enabling contact center solutions and over a decade transitioning premise- based clients to our cloud solution, TTEC is the business transformation partner you can trust.
- INCREASE REVENUE by proactively managing opportunities and customer retention.
- MAXIMIZE STAFF PERFORMACE through contact center training programs and curated knowledge systems.
- REDUCE TOTAL COST TO SERVE by integrating lower cost digital channels and productivity automation.
- IMPROVE THE EMPLOYEE EXPERIENCE by slashing onboarding time in half and improving speed to efficiency with our AI and automation tools.
Cloud Ecosystem Methodology
We Deliver Award-Winning, Proactive
CX Business and Digital Transformation
We developed an integrated multi-cloud solution, encompassing the scope of modern contactcenter solutions. We go beyond the “single stack solutions” focused on just omnichannel and routing. We widened the cloud offering to include industry-leading omnichannel, speech analytics, workforce engagement, journey orchestration, and more. It also comes equipped with a complete AI-suite to assist customers and contact center agents as well as a comprehensive learning and performance optimization platform to deliver an all-in-one next generation cloud platform.