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CHECKLIST | 5-min read

Government FAQ: New Contact Solutions to Meet Surging Citizen Demand

Government FAQ: New Contact Solutions to Meet Surging Citizen Demand

Unemployment claims and coronavirus-related concerns pushed federal, state and local government agencies to a breaking point.  That’s why easing surge demand and stressed systems by exploring work-from-home and digital contact center solutions for government agencies will become a necessity in times of uncertainty. Read this FAQ guide to address top contact center priorities facing government agencies:

  • Hiring and training at-home workers
  • Surge management techniques
  • The new role messaging and automation as digital support channels
  • Balancing humanity with technology

Get the Checklist

 
 
 

Strategize to help those in need

The rapid deployment of associates and prioritization of digital channels are key to helping citizens now and in the future.

 
  • Government continuity and resiliency: We can provide immediate solutions including expanded capacity for 800 numbers, self service options, and intelligent IVR, as well as on-demand agents to augment your staff within 48 hours.
  • Contact Tracing: We’ve worked with government agencies during natural disasters and other emergencies to quickly deploy thousands of local and at-home agents where speed and agility are key.
  • Training and Onboarding: We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms the citizen experience.