Absence Management Best Practices

3 Surefire Ways to Reduce Absenteeism in the Workplace

When employees don’t show up for work consistently, it’s difficult for contact centers to solve customer problems effectively, respond to unforeseen issues appropriately, and recruit and retain highly-skilled associates – all of which negatively impacts customer experiences.

Enhance Employee Experience (EX) to Reduce Absenteeism

Read this guide to learn how to create a positive work environment your employees will love. In it, we’ll share:

  • Tips to improve team camaraderie
  • Why it’s important to monitor employee emotions
  • Ways to practice active listening on the job

Does your CX strategy include ways to reduce absenteeism?
Take this short quiz to find out.