The Next and the Now in CX Automation and Interaction

Thursday November 7, 2019
SAP Center, 525 W Santa Clara St
San Jose, CA
Hosted by

You're invited!
Enjoy an interactive CX Workshop followed by dinner, drink and an evening with the San Jose Sharks.

Join us for this invitation-only gathering of senior leaders across marketing, customer care, and IT to discuss the future of CX and automation and their role in creating high-impact conversational businesses. We'll be covering the latest trending CX topics, focusing on messaging, automation and scaling for tomorrow

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3-3:30pm - Registration Opens

3:30-4:00pm - Welcome Address | Paul Ignasinski and Vanya Jakovljevic

4:00-4:30pm - Conversational Commerce & AI: Humans in the Loop | Joe Bradley

4:30-4:45pm - Fireside chat | Paul Ignasinski and Joe Bradley

4:45-5:30pm - CX Trends Panel Discussion

6:30pm - SJ Sharks Jersey Prize Giveaways

7:30pm - SJ Sharks take on Minnesota Wild


Meet the Panel
Phil Dzialo | ADP

DVP, Client Experience & Innovation

Andy Vayo | Logitech

CX, Director Business at Logitech

Neda Tabatabaie | SJ Sharks

VP, Business Intelligence

Maxwell Smith | Splunk

Director, Business Transformation

Rob Lambert | Alibris

VP, Global Sales & Marketing

Joe Bradley | LivePerson

Chief Scientist

Vanya Jakovljevic | LivePerson

Business Director

Paul Ignasinski | TTEC

SVP, TTEC Digital