The Next and the Now in CX
Automation and InteractionThursday November 7, 2019
SAP Center, 525 W Santa Clara St
San Jose, CA
Hosted by
You're invited!
Enjoy an interactive CX Workshop followed by dinner, drink and an evening with the San Jose Sharks.
Join us for this invitation-only gathering of senior leaders across marketing, customer care, and IT to discuss the future of CX and automation and their role in creating high-impact conversational businesses. We'll be covering the latest trending CX topics, focusing on messaging, automation and scaling for tomorrow
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Agenda
3-3:30pm - Registration Opens
3:30-4:00pm - Welcome Address | Paul Ignasinski and Vanya Jakovljevic
4:00-4:30pm - Conversational Commerce & AI: Humans in the Loop | Joe Bradley
4:30-4:45pm - Fireside chat | Paul Ignasinski and Joe Bradley
4:45-5:30pm - CX Trends Panel Discussion
6:30pm - SJ Sharks Jersey Prize Giveaways
7:30pm - SJ Sharks take on Minnesota Wild
Meet the Panel

Phil Dzialo | ADP
DVP, Client Experience & Innovation

Andy Vayo | Logitech
CX, Director Business at Logitech

Neda Tabatabaie | SJ Sharks
VP, Business Intelligence

Maxwell Smith | Splunk
Director, Business Transformation

Rob Lambert | Alibris
VP, Global Sales & Marketing

Joe Bradley | LivePerson
Chief Scientist

Vanya Jakovljevic | LivePerson
Business Director

Paul Ignasinski | TTEC
SVP, TTEC Digital