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Taking Member Experiences to the Next Level

Patient Experience Exchange

March 25 - 27 | Coral Gables, FL

 

TTEC (formerly known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we interact with 3.5 million customers every day in more than 20 countries across social, mobile, digital and face-to-face channels.

Healthcare is one of the largest industries that we serve. For decades TTEC's Healthcare Practice has enhanced the member and patient experience for the world's top players. Bringing together innovative technology, advanced analytics, best-in-class processes, and an experienced group of healthcare professionals, we enable better member, patient and provider interactions to improve health outcomes and reduce healthcare costs. Our clients include the world's largest payers, providers, PBMs and networks. Representative services include member acquisition, onboarding services, telehealth, provider service, optimization, back-office and much more.

TTEC helps companies provide a better patient experience through:

Member, patient and provider support
Licensed and unlicensed sales
Omnichannel technology
PX consulting and analytics

eBook

Always on Member Experiences

Most insurers ramp up their member support operations during open enrollment. Then, once it’s all over, they quickly scale back.

But, what if we told you that maintaining a robust, year-round support team could actually help you save costs and boost member loyalty?

Special Report

Patient Experience

While medical providers may not always have to think about competitive pressure or repeat business in the way a retail store does, they still face tremendous pressure (and incentive) to consider every individual nuance of the experiences they provide.

This special report explores some of those nuances. It reveals the challenges and strategies that must be top-of-mind for providers, before sharing perspectives from two highly accomplished patient experience leaders.

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SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Global CX Leader TTEC to Open New Humanify™ Customer Engagement Center in Gwinnett County, Georgia
500 new customer care and omnichannel interaction management associate positions will support local economy
Customer Engagement Leader TTEC Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates TTEC's commitment to meeting key regulations and protecting sensitive information
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