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TTEC (formerly known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we interact with 3.5 million customers every day in more than 20 countries across social, mobile, digital and face-to-face channels.
Healthcare is one of the largest industries that we serve. For decades TTEC's Healthcare Practice has enhanced the member and patient experience for the world's top players. Bringing together innovative technology, advanced analytics, best-in-class processes, and an experienced group of healthcare professionals, we enable better member, patient and provider interactions to improve health outcomes and reduce healthcare costs. Our clients include the world's largest payers, providers, PBMs and networks. Representative services include member acquisition, onboarding services, telehealth, provider service, optimization, back-office and much more.
Most insurers ramp up their member support operations during open enrollment. Then, once it’s all over, they quickly scale back.
But, what if we told you that maintaining a robust, year-round support team could actually help you save costs and boost member loyalty?
While medical providers may not always have to think about competitive pressure or repeat business in the way a retail store does, they still face tremendous pressure (and incentive) to consider every individual nuance of the experiences they provide.
This special report explores some of those nuances. It reveals the challenges and strategies that must be top-of-mind for providers, before sharing perspectives from two highly accomplished patient experience leaders.