Your customers are already interacting with artificial intelligence and chatbots when they talk to their digital assistants on their mobile or in the home. While artificial intelligence is enabling some amazing interactions, there is a huge disconnect between the promise of artificial intelligence and the reality today.
In addition to enabling new levels of personalization and convenience, artificial intelligence and chatbots have the potential to create cost savings of more than $8 billion annually by 2022 according to Juniper Research.
Join our guest Kate Leggett, Forrester VP and Principal Analyst, and TTEC's most senior executives as together we discuss the value of humanizing the digital customer experience. Gain invaluable insights for planning your 2018 strategy.
If you have any additional questions please contact Leslie Renkens at leslie.renkens@ttec.com.
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Kate Leggett is a leading expert on AI, customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She has been published in The Wall Street Journal, Forbes magazine, and industry publications.
