2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
In a world of instant gratification, customers expect brands to not only solve current problems but to anticipate future ones. In order to do this, brands must have a deep understanding of the entire customer lifecycle—and a strategic plan for action.
We are pragmatic consultants who deliver immediate and consistent value on the path to leveraging new channels, new technologies, new business processes. We create the ROI roadmap to achieve true omnichannel by improving existing automation and digital channels as a platform strategy and blueprint is defined. We curate and improve existing digital solutions. We simplify processes, inspire employees, and empower customers to be served with the CX strategies they prefer. All while bringing Artificial Intelligence with Machine Learning, underpinned by comprehensive analytics solutions.
Transforming your business means completely re-imagining the purpose of your business and the value it provides to customers. By combining customer insights, best-in-class technology, and over 35 years of experience, we help brands redefine expectations by making amazing customer interactions a reality.
Progress State of Digital Business
Understand the customer lifecycle and design the optimal interactions.
Design your sales and service delivery system and assess options for a shared-services operating model.
Establish a roadmap for bringing your digital and technology visions to life, including requirements for deployment and adoption.
Enhance multifunctional business processes and operating models to keep your customer-experience strategy efficient to the core.
Simplify and improve your channel strategy performance.