EMEA Search Results for
"digital transformation"
Strategy Guide | 10-min read 7 Predictions for Insurance Experiences in 2021 Against the backdrop of digital transformation and pandemic response, insurers can accelerate their efficiencies and redraw the experience landscape to prepare for a...
We’re very excited to announce that TTEC has been awarded CCW’s “Disruptive Technology of the Year” award for our AI-enabled RealPlay™ training solution. The need to onboard and train employees remotely and digitally...
When you sign up for the Customer Strategist Journal, you will receive the newest digital edition of the Customer Strategist via email each quarter. The Customer Strategist provides in-depth articles and insights for building better...
To weather a crisis, it’s essential that you react and plan strategically. TTEC’s webinar, COVID-19 NOW: What you need to Know NOW, tackled the resiliency practices contact centres need to face histories largest at-home migration....
What is Customer Lifecycle Management? Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization. The intent of CLM is to source all the static and dynamic data,...
What is Business Process Outsourcing (BPO)? Business Process Outsourcing or BPO is providing non-primary organisational activities and functions to third-party suppliers. Business Process Outsourcing can handle tasks such as payroll, HR,...
Customer Experience Outsourcing Service to Sales Turn service conversations into sales opportunities by delivering relevant offers at the right moment. CONTACT US Exceptional service drives exceptional sales opportunities Service to sales provides...
TIPS & TAKEAWAYS The ROI of CX outsourcing 4 ways to drive growth and stability working with an expert partner Did you know 70% of companies see a direct connection between customer service and business performance? As the economy...
The Challenge A food service delivery company with a national footprint was committed to delivering the highest level of food to its customers while aligning the organisation around the common goals of excellence in routing and operations, and...
Empower your employees to deliver amazing customer experiences Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, and...
FINANCIAL SERVICES AND INSURANCE CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO The world of buying, paying, and lending are evolving. Are you? Today's...
Does your business need a call centre or a contact centre? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call centre and...
TTEC + Pega simplifies complexities so contact centres can deliver world-class customer experiences Deliver hyper-personalization through this strategic partnership that can bring hyper-automation to the contact centre. More consumers than...
HIGH TECH CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Even innovative, agile brands need support to delight their customers. How is your CX? In the fast...
Exceed your business targets. Improve your CX. Save on your total cost to serve. With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings for your...
2019 was a great year for TTEC in EMEA. Having revitalised their European GTM strategy and plan for the Customer Experience industry in late 2017, and following several acquisitions and a subsequent rebrand in January 2018 as part of this ...
Strategy Guide Understanding the Retail Customer Journey Every Step of the Way There are many things retailers can do to become truly customer-centric. The first step is to make a commitment to consider the customer experience as a priority that...
The Challenge A computer software provider had an enviable problem to solve: rapid customer growth in various segments had led to a large backlog of cases. The backlog was further exacerbated by an increased volume of technical support cases....
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. Two forces are converging and fundamentally changing business: increasing data complexity and escalating customer expectations....
TRAVEL AND HOSPITALITY CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Wherever your customers travel, they expect the world. How will you deliver for them?...