EMEA Search Results for
"digital transformation"
SCS provides Contact Centre & Unified Communications Consultancy & Professional services; Applications Performance Management and Contact Centre solutions, Performance Load Testing Customer Experience monitoring & Workflow based...
The moment has come, and The World Cup has already shocked and awed since we last highlighted some fantastic brands that scored in their marketing campaigns. And now that everything’s underway your favourite teams have probably had their...
It’s fair to say that this will be a holiday season unlike any other. Not only are retailers contending with a pandemic and an economic recession, holiday customer behaviour will be shaped by social distancing, expansive hygiene protocols,...
As lockdowns and restrictions begin anew in the UK and Europe pharmaceutical and government organisations are clearing a difficult path to recovery with the COVID-19 vaccine. Amidst massive logistical challenges in distributing, administering and...
TTEC + Pega simplifies complexities so contact centres can deliver world-class customer experiences Deliver hyper-personalization through this strategic partnership that can bring hyper-automation to the contact centre. More consumers than...
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With our cloud solutions, there is never any rain in the forecast With our cloud solutions, there is never any rain in the forecast. I love it when I have to interact with customer service – said no one ever. Imagine if your...
We help you find and engage customers across all channels We help you find and engage customers across all channels. Looking for a sales team that doesn’t need an expense account to crush their goals? How about a team that uses...
Improve contact centre operations Effective contact centre associate training can mean the difference between creating customer loyalty and losing business. That is why our consultants utilise contact centre training best practices, such as...
SPECIAL REPORT | 7-min read How Virtual Contact Centre Support Beat Brick-and-Mortar Results Essential tips from preparation to performance Besides the actual move to virtual contact centres, consistent quality and service levels are critical to...
TRENDS REPORT CX Trends for 2023 10 predictions shaping the evolution of customer and employee experience The CX and EX landscape is changing quickly, and brands that don’t keep up will lose customers and employees to companies that...
AUTOMATION TRENDS REPORT Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences The power of AI and intelligent automation is undeniable – if brands...
STRATEGY GUIDE CX Trends 2024 4 megatrends shaping the future of customer and employee experiences Brands have always needed to keep evolving in the fast-changing customer experience (CX) landscape – but major changes in technological...
AUTOMATION TRENDS REPORT Top 3 trends for elevating CX with automation in 2024 Harness the full potential of AI and other tools to deliver next-level experiences The power of AI and intelligent automation is undeniable, and technology is...
INDUSTRIES WE SERVE Optimised CX by industry Your industry has its own set of challenges. Our industry specific CX solutions can help. Automotive The keys to great CX. Rev up your brand's customer experience Learn More Communications...
INTELLIGENT AUTOMATION Gain a competitive advantage through automation Eliminate friction and create value for your customers and employees. REQUEST A DEMO Drive costs down and boost productivity Competitive advantage requires a combination of...
Retail is changing and leaders need to adapt. In the wake of e-commerce rapidly becoming the preferred way to shop, representing £96 billion in retail sales alone in 2018, U.K. retailers know they need to transform their business, but the...
Demand for remote training, like many other developing technologies, rapidly accelerated in a business world transformed by COVID-19. The e-learning market in Europe is expected to grow by $24.2 billion between 2020 and 2024, according to...
Transforming Customer Experiences with Microsoft Technologies We believe that technology plays a critical role in delivering exceptional Customer Experience. Without effective solutions supporting an overarching CX strategy, meeting...
At TTEC we pride ourselves on creating and delivering amazing customer experiences. A crucial part of those experiences come from developing deeper, collaborative relationships. Our partners include industry associations,...