7 key points to align IT, business goals, and customer needs for profitable CX
The Ultimate CX Digital Transformation Workbook for Contact Centres
Achieving a value-based digital transformation in the contact centre starts with a tactical cloud migration plan – one that’s rooted in an unbreakable alignment of business goals, IT strategy and customer needs. Our Centre for Customer Excellence designed a 7-point digital planning workbook to help facilitate richer, more productive CX transformation discussions between IT and business leaders – and for a limited time only – we’re giving it away for FREE.
Maximise your CX Digital Transformation with 7 Key Pointsto Align IT Strategy, Business Goals, and Customer Needs
Getting IT and business leaders on the same page to digitally transform your CX organisation doesn’t have to be hard. Round up your transformation stakeholders, clean off the whiteboard, and start kicking around these 7 discussion points. Download our workbook to learn...
- 7 probing questions that will get your business and IT teams aligned on your organisation’s digital future
- Key points on getting the most value from your cloud technology through proactive transformation
- Why the customer experience should be the primary focus of your digital plan
The Humanify® Difference
Working with a highly-qualified digital transformation partner makes the process of mappingIT objectives to business goals easier, so your organisation can deliver value-based CX. With 25+ years developing and enabling contact centre solutions and over a decade transitioning premise- based clients to our cloud solution, TTEC is the business transformation partner you can trust.
- INCREASE REVENUE by proactively managing opportunities and customer retention.
- MAXIMISE STAFF PERFORMACE through contact centre training programs and curated knowledge systems.
- REDUCE TOTAL COST TO SERVE by integrating lower cost digital channels and productivity automation.
- IMPROVE THE EMPLOYEE EXPERIENCE by slashing onboarding time in half and improving speed to efficiency with our AI and automation tools.
Cloud Ecosystem Methodology
We Deliver Award-Winning, Proactive
CX Business and Digital Transformation
We developed an integrated multi-cloud solution, encompassing the scope of modern contactcentre solutions. We go beyond the “single stack solutions” focused on just omnichannel and routing. We widened the cloud offering to include industry-leading omnichannel, speech analytics, workforce engagement, journey orchestration, and more. It also comes equipped with a complete AI-suite to assist customers and contact centre agents as well as a comprehensive learning and performance optimisation platform to deliver an all-in-one next generation cloud platform.