Innovating in Customer ExperienceManagement from Northern Ireland
Ryan Strategic Advisory: A White Paper for TTEC
The contact centre services market has never been so complex as it is today. Not only do clients require more intense levels of front-line support, but consumers are less willing to tolerate middling voice or digital interactions from enterprises from which they do business. In the context of European outsourcing, many executives seeking an English-speaking alternative to traditional offshore locations are coming to realise that a logical solution may be close at hand, in the form of Northern Ireland.
Why Northern Ireland?
Over the past decade, Northern Ireland in general, and Belfast in particular, have come to the forefront of contact centre service provision. With some of the most important brands among English-speaking consumers being serviced from this part of the UK, enterprise executives are justifiably pleased with its pro-business commercial environment, ease of access, and labour force strength. These have also been prime drivers for global customer experience services provider TTEC to establish a beachhead in Northern Ireland, one that continues to grow with client demand.
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