Why You Need to Transform Customer Experience and How to Do It


CX expert, Peter Dorrington – Director of Customer Insights, TTEC takes us through the key considerations for next generation engagement with customers through better use of insight and business intelligence.

Today’s consumer is more demanding than ever. They compare your brand to those that offer slick and seamless customer service and experience. Getting their attention and keeping it is becoming more challenging. But this gives contact centres the opportunity to enhance the interaction your customers have with your brand ensuring that the experience you offer lives up to changing expectations.

We’ll explain what firms can do to assess their strategy and create a balanced and differentiated experience.

Watch this webinar on-demand and learn:

  • The best ways of connecting with your customers and when
  • How to analyse and understand your customers better than ever before
  • Ways to take action that does more than just ‘satisfy’

View the webinar