Why brands should focus on CX in challenging times
The economic crisis is putting extraordinary pressure on brands across the UK and Europe to handle unforeseen enquiries from panicked customers. How can companies prepare their CX organisations to manage it all?
Hear from CX industry experts Leigh Hopwood, CEO of the Call Centre Management Association (CCMA), and Mike Orlic, vice president of TTEC EMEA, in this on-demand video to learn how to blend the right mix of people and technology to weather this economic storm better than your competitors.
In just 25 minutes, you'll learn:
- How to deliver empathetic, authentic customer support
- What it takes to respond to customer needs quickly
- Why employee engagement is the key to customer success in uncertain times
Watch On-Demand Webinar