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Build culture, employee expectations and well-being into your contact centre enterprise

Join us for a forward-thinking webinar with our top CX experts as they conduct a deep-dive into the most useful crisis-inspired innovations we’ve witnessed over the past month.

Intelligent Sourcing Magazine has joined forces with TTEC to help you negotiate your way around the challenge of distributed workforces post pandemic.

This webinar is the first of a series of events centered on sourcing topics. Jo Regan-Iles, TTEC’s Executive HR Director for Europe, Middle East and Africa, will reveal how TTEC is addressing these issues and how you can build or enhance the culture in your contact centre enterpise. You’ll also get an independent view from Peter Ryan of Ryan Strategic Advisory, who will share his vast expertise across numerous locations, and what you need to look out for.

Watch and listen to learn:

  • Smart strategies to build culture, employee expectations and well-being into the work-place
  • How working from home can deliver flexibility and benefits to quality of life
  • What a digital-first strategy can achieve and how TTEC is using its “Louie” bot to support employees and understand challenges
  • Making return-to-work better – our panel will discuss issues from staggering staff back to work, new flexible contracts and the different skills that will be needed
 

Watch Webinar On-Demand

 
 
 

Neil Russell-Smith

Head of EMEA Marketing, TTEC

Guy Clapperton

Senior Writer, Intelligent Sourcing

Jo Regan-Iles

Executive Director, Human Resources, EMEA, TTEC

Peter Ryan

Principal, Ryan Strategic Advisory

 
 

 

This webinar is part of our live webinar series. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.