Tips and Takeaways article

Customer Experience Requires Transformation Not Outsourcing

A structured approach to building customer-centricity and a focus on long-term customer experience are key aspects of how digital transformation will affect every business. Digital technologies have also enabled new processes and many experiments in working culture were undertaken during the pandemic. There is now a wide array of decisions to be taken around how companies will chart a course into the post-pandemic era. In this Tips and Takeaways article, TTEC's Simon Dillsworth outlines research findings and explores how much innovation can be normalised, and how quickly. Please complete this form to access the full article.