EMEA Resources

TTEC EMEA’s most popular content of 2021

CX Pod Europe: Building A New Contact Centre During Covid

Omnichannel vs. multichannel: Turn key differences into competitive advantages

How to Launch a Major New Contact Centre during a Pandemic

Tom Johnson named Digital Champion of the Year

RealPlay Bot closes learning gap, accelerates performance

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

The Future of Strategic Sourcing and its Impact on Customer Experience

Inbound vs. outbound contact centre: The right CX destination

Unified training curriculum exceeds targets

Direct Line And Aviva Both Demonstrate How Modern Insurance Requires Transformation

4 ways to create effortless omnichannel experiences for customers

Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

5 questions every CX leader needs to ask their cloud contact centre partner

3 strategies to deploy the best of humanity and technology with intelligent automation

CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success