EMEA Resources

Modern CX Needs More Alliances And Partnerships To Succeed

Can Nominet Reinvent Itself To Be A Cybersecurity Leader?

What Can AI Really Do For Your Business?

Personalisation And Putting The Customer At The Heart Of Retail Future Strategy

Will Apple Start Offering ‘Buy Now Pay Later’ Direct From Apple Pay?

Business intelligence vs. predictive analytics: How to use the right approach

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

Customer Experience Requires Transformation Not Outsourcing

Captive contact centre vs. outsourcing: The most overlooked part of retail CX

Omnichannel vs. multichannel Contact Centre: Knowing the difference is critical to customer support success

CX Partners under the Spotlight with Analyst Nelson Hall

Transformation and the Digital CX Journey

Intelligent automation vs. RPA: How to avoid key mistakes

How to increase customer satisfaction by working smarter, not harder

5 CX lessons we learned from virtual reality

Innovative electric vehicles need innovative customer support