EMEA Resources

5 questions every CX leader needs to ask their cloud contact centre partner

3 strategies to deploy the best of humanity and technology with intelligent automation

CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact centre success

The Next Normal - Part 2: Building Back Better Customer Relationships

Agile and rapid support clears massive backlog

Get the conversation right: Chatbot vs. messaging

Travel Offshore, Beat NPS Goals

Airline loyalty member satisfaction takes off

Airline Reduces AHT with Quality, Not Speed

Marketing Analytics Drive Costs Down 60%

Smart Seasonal Drives Millions in Projected Cost Savings

Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales

Fraud Support Breaks Remote Training Barriers

RealPlay Bot shrinks contact centre attrition

The Next Normal: Building Back Better Customer Relationships

4 reasons why you should use the right CX partner for outsourcing needs