EMEA Resources

Steer through industry headwinds

Customer experience vs. customer relationship vs. customer success: Why your brand needs all 3

Rev up your revenue with insider secrets

Delight customers in the experience economy: 3 ways CX can help

Realising a partner strategy and building a full ecosystem CX service partner

CXaaS Delivers A Potent Mix Of Talent, Transformation, And Technology

Travel is roaring back—is your customer support ready?

Modern CX Needs More Alliances And Partnerships To Succeed

Can Nominet Reinvent Itself To Be A Cybersecurity Leader?

What Can AI Really Do For Your Business?

Personalisation And Putting The Customer At The Heart Of Retail Future Strategy

Will Apple Start Offering ‘Buy Now Pay Later’ Direct From Apple Pay?

Business intelligence vs. predictive analytics: How to use the right approach

Digital strategy vs. digital transformation: 3 ways to make both work for your brand

Customer Experience Requires Transformation Not Outsourcing

Captive contact centre vs. outsourcing: The most overlooked part of retail CX