EMEA Resources

Delivering great experiences amid the digital transformation

Email videos capture attention, drive response rates

Proactive Automation Solution Yields $13M in Accelerated Debt Collection

How to Navigate the Complexity of Digital Transformation

Open Banking – The Need for Financial Service platforms via Banking as a Service

Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers

Cloud vs. On-premise Contact Centres: 3 Critical Differences

Auto Brands Need to Educate potential EV Customers

Digital Transformation: The Cisco Vision of Customer Engagement

How to Navigate the Complexity of Digital Transformation

Cost savings and happy employees all year long

Smart Seasonal Drives $4.5 Million in Projected Cost Savings

Open Enrollment Benefits From a Smart Seasonal Approach

Study: A Rise in Branchless Banking Exposed CX Weaknesses

Fast-growing Fintech Achieves Fast CSAT Improvements

Messaging Saves the Day with Faster Support, Increased Productivity