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CX Strategy Guide | 10-min read

7 Critical Labour Strategies for Contact Centres Post-Crisis

7 Critical Labour Strategies for Contact Centres Post-Crisis cover image

Leading companies are looking to revamp a focus on efficiency and cost-savings, along with better customer and employee experiences. Read 7 key strategies to build resilient, future-proof contact centre operations now and in the future.

  • Uncover 7 CX strategies that will future-proof your organisation
  • Explore how a mix of agents and technology can decrease costs while boosting satisfaction
  • Learn how to maximise a physical and remote hybrid model of work
  • See how an organisation built long-term resiliency with intelligent automation
 

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Success begins at home

Our remote contact centre associate solution merges the quality and security of an on-site centre with the cost structure and flexibility of a work from home model.

 
 
  • Humanify@home: Our work-from-home approach helps you accommodate for major ramps, seasonality, and daily fluctuations. Scale up or down every time business needs change with our rapidly deployable, flexible workforce, and industry-leading training solutions.
  • Bigger recruiting footprint, better customer experience: We combine the quality management and security of our brick-and-mortar operations with the flexibility and cost structure of a variable model, providing the experience and best practices of an industry leader at an affordable price.
  • An integral part of the team: We treat our at-home associates as what they are: an integral and integrated part of our team. As employees, our work-from-home associates get the same benefits, training, and supervision as associates at our physical locations.
 
 
 

Free Strategy Guide

7 Critical Labour Strategies for Contact Centres Post-Crisis cover

7 Critical Labour Strategies for Contact Centres Post-Crisis