×
 
eBook

EMEA CX Trends to Watch in 2018

 
 

The New Year always brings with it optimism for the year to come. In the world of customer experience, consumers are looking for more simplified interactions, thanks to promising new technology and different ways of doing business.

At the same time, it’s also a time of increased frustration. Companies will have to work harder than ever this year–understanding data, mapping customer journeys, and harnessing the power of technology–to stand out from the competition.

Read this eBook to discover:

  • Why AI is more than hype
  • How much the value of data will surge
  • Which data issues pose CX threats
  • Why more technology could mean more frustration
  • What CX success looks like in 2018
 

Yes, I want the eBook

 
 
 

SPOTLIGHT

NEWS AND EVENTS

TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018

Read press release

CX Leader, TTEC Wins UK Top Employer of the Year Award for Company's EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018

Read press release


CONTACT US

latest news
latest news