2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
Why are your customers contacting you? Why was the interaction escalated? Why did your customer’s issue go unresolved? Why…?
In this eBook, learn how answering the “why” questions hidden in your contact centre data can help you transform your contact centre from an old-fashioned cost centre into a value-added part of your business.
Read this eBook to discover:
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