Be Prepared For Transformation
Digital transformation is a hot topic among customer experience leaders, which is why TTEC has developed a thought leadership series around the issue. Join us in London (8th October) and Leeds (10th October) for the CX Tipping Point, a free breakfast networking event which will feature a presentation from Ian Jacobs of Forrester Research.LONDON REGISTRATION LEEDS REGISTRATION
For more information contact Neil Russell-Smith at firstname.lastname@example.org or +44 (0) 7548 272050
What you will learn
How to bring together intelligent automation and human intervention to deliver optimal experiences efficiently
How to turn bots loose in your enterprise without letting the machines rise and conquer
The keys to building a team that isn’t afraid of data platforms, algorithms and dashboards to create a culture that uses insights to drive experiences
Find us in a city near you
Principal Analyst, Forrester
Ian Jacobs serves Application Development and Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centeres. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.
Previous Work Experience
Ian comes to Forrester with two decades of experience as a marketer, journalist, and analyst in the software market. He has held several senior-level analyst roles in both the CRM and customer experience fields, and he most recently crafted corporate vision and messaging as the Customer Experience Evangelist at Genesys (Daly City, California).
Ian earned a Bachelor's degree in Comparative Literature and Sociology from Rutgers University and a Master's degree in Journalism from Stanford University.