The stakes this year are high: brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalised experiences, and the 24/7 access customers expect. But you also need to cut costs wherever you can.
So how can you stay customer-focused amid growing cost pressures? Staying ahead of the curve is key, and TTEC’s here to help. We’ve compiled customer experience best practices and trends to stand out from your competition.
Check out our latest trends for 2023 and top CX predictions for the future of customer experience:
CX Trends for 2023: 10 predictions shaping the evolution of customer and employee experience. The future of CX is increasingly digital, including cutting-edge tech like augmented reality, for brands that want to elevate CX strategy and CX innovation and take customer journeys to the next level.
Top 3 trends for elevating CX with automation in 2023. The power of artificial intelligence, machine learning, and automation is undeniable – if you know how to use it. It’s time to rethink your approach to automation.
B2B sales trends for 2023: 4 ways to jump-start growth and revenue. To thrive in the changing B2B landscape, your sales team needs to understand customer behavior, make the most of customer data, and have the right tools to provide an increasingly digital experience.
Put our trends and predictions to work in your specific industry:
Banking customers favour self-serve and conversational messaging when CX is on the money. As banking customers want to be more in control of their interactions, brands that aren’t up to speed with messaging and other technology will lose out to those that are.
High-tech CX trends for 2023: Empower your customers and employees through automation. Automation is the name of game for tech brands this year, for enabling seamless customer interactions and empowering associates to better serve your customers.
Retail CX trends for 2023: Messaging and self-service should be top priorities. Shoppers want the ability to help themselves, which means retailers must embrace messaging and self-service options.