Introducing the Humanify® DEI+ BOT: Get Comfortable with the Uncomfortable

Diversity and inclusivity conversations are no longer taboo workplace topics. Given the social justice events and topics making headlines around the world, avoiding them is no longer an option.

Yet employees often have no safe place to practice conversations about sensitive social topics and learn how to engage with colleagues appropriately. That’s why TTEC created the Humanify® DEI+ BOT. TTEC's patent-pending and award-winning artificial intelligence technology is the first of its kind, and with it, we are preparing every employee for difficult conversations around racial and gender equity, bias, micro-aggressions, diversity, and inclusion.

The BOT uses AI to simulate “uncomfortable” conversations that people might be hesitant to practice with others. Here’s what it does:

  • Fosters real-world simulated conversations
  • Provides instant feedback to help improve empathy and listening skills
  • Helps you achieve workforce employee development targets through engaging, interactive practice
  • Complements your existing training, freeing up resources and increasing the value of your investment

The BOT's original intent was for peer-to-peer and manager-to-peer conversations in the workplace; however, the learnings go beyond and extend to how employees manage conversations with customers to deliver diverse and inclusive customer experiences.

Business Benefits to Diversity & Inclusion

Besides obvious social benefits of building awareness and reducing unconscious bias, there are numerous business benefits to investing in Diversity & Inclusion in the workplace:

  • 67% of job seekers said a diverse workforce is important when considering job offers (Glassdoor)
  • Diverse teams outperformed individual decision-makers up to 87% of the time when making business decisions (Cloverpop)
  • Racially and ethnically diverse companies outperform industry norms by 35% (McKinsey)
  • Inclusive companies are 1.7 times more likely to be innovation leaders in their market (Josh Bersin Research)

Humanify® DEI+ BOT Built with top Industry Partners

The Humanify® DEI+ BOT covers a range of topics, including race, gender, religion, mental health, sexual orientation, disability and age. We partnered with leading Diversity & Inclusion experts on the initiative, which we hope will drive a deeper understanding and comfort level with what have been taboo topics in the workplace.

NXT Generation Training, an emerging leader in sustainable and scalable diversity training solutions, trained the Humanify® DEI+ BOT while TTEC developed the technology. TTEC designed the AI to complement instructor-led training and workshops, provide real-life scenario practice, real-time feedback, scoring, and coach users to apply practical experience to the information-based content.

"The partnership and release of the Humanify® DEI+ BOT marks a new milestone in diversity training for organisations globally," said Brenda L. Jones, president, NXT Generation Training. "Many organisations understand the benefits of diversity initiatives, but they currently have no way to measure the impact of their efforts. With this powerful new tool, TTEC is advancing its market position as a leader in diversity. With this technology, organisations can accelerate their diversity goals and aspirations creating meaningful change."

"People can learn the principles of diversity and inclusion, but they can be hard to apply without practice," shared Lenora Billings-Harris of UbuntuGlobal, another significant contributor to the Humanify DEI+ BOT. "For diversity and inclusion strategists like myself, the Humanify DEI+ BOT provides a unique tool to deepen a learner's understanding of diversity and inclusion by giving them the psychological safety to practice difficult conversations with an AI, rather than their peers."

Derwin Smiley, CEO of the Institute for Diversity Certification (IDC), a leading global professional certification program for diversity and inclusion, added, "We believe meaningful progress towards a more diverse and inclusive culture requires organisations to have a sustainable way to train their employees at scale. Humanify DEI+ BOT offers an innovative tool to advance diversity, equity and inclusion in workplaces around the world. When combined with traditional training methods, this advanced tool will result in the wider adoption of best practices, cost savings, and expected outcomes."

The Humanify DEI+ BOT offers 24 digital modules, across 5 courses, for organisations seeking interactive content directly aligned to behaviours that result in successful diversity-related conversations.

Learn more and see how the Humanify DEI+ BOT can help your organisation’s employees and customers.