London, 28th November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won 2 awards in recognition of delivering customer experience excellence in the UK contact centre industry after being named finalist across 3 categories at the GSA UK Awards, held in London.
TTEC was awarded “UK Employer of the Year” for the second year running with its innovative employee engagement programme, Culture CX, providing a foundation for further investment in its people and working environment, and runner up for “Customer Experience Provider of the Year” for demonstrating excellence in understanding and responding to clients’ needs.
Iain Banks, VP of International Markets at TTEC, commented; “TTEC is delighted to be named UK Employer of the Year by the GSA for the second year running. The win is a huge accolade and testament to our employee engagement initiatives with the investment in our people and working environment clearly demonstrated over the past two years. We are also delighted to be recognised as an industry leader in delivering customer experience excellence, as we continue to successfully disrupt the global CX market. 24 x 7, 365 days of the year we go the extra mile for our clients and deliver seamless experiences to their customers. To be be named runner up “Customer Experience Brand of the Year” is also an honour and reward for all the hard work and success of TTEC’s brand ambassadors and customer evangelists.”
The GSA Awards come on the back of TTEC in EMEA winning a raft of awards as they also won “Outsourcing Contact Centre of the Year – Krakow” and “Best Pan European Contact Centre of the Year Silver award” at the ECCCSA’s, “Best Business Improvement Strategy” at the Contact Centre Network Northern Ireland (CCNNI) Awards, a bronze for “Best Large Contact Centre” at the UK CCF National Awards and a global CCA Excellence Award for runner-up in “BPO Team of the Year”.
For more information on digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.