Humanify @home, which launched in
"A key element of Humanify @home is the unique application of our proprietary software, TTEC2GO, which connects the associate to our internal infrastructure and creates a virtual workspace on their personal computer," said
With TTEC2GO, all extraneous software is removed from the associate's machine, increasing the performance and stability of the computer. TTEC2GO replaces the computer's existing hard drive and hides user's files, removing possible virus/malware and blocking any browser hijackers. The technology also overrides various driver installs and software that can negatively impact performance. As a result, even a 10-year-old computer performs as if it were a brand-new machine.
With Humanify @home, clients enjoy decreased hardware costs, experience higher levels of employee engagement and satisfaction, and are better prepared to meet rapid hiring needs which come from seasonal demand. This offering from
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Fully-trained associates, using
TTEC's award-winning training and development programs - Real-time monitoring, feedback, WFM, and NPS management for clients
- Interactive technology tools allowing associates to engage with customers across every channel
"Clients are facing unprecedented challenges serving their customers. The labour market is one of the most competitive in the past 20 years with low unemployment and wage pressures. Couple that with the seasonal hiring needs created by spikes or surges in customer interaction volume and brands need new kinds of solutions," said
For more information on how
About
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative customer experience, engagement and growth solutions. The Company’s TTEC Digital business provides insight-driven, outcome-based, and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company’s 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/asiapacific.