The CCS G-Cloud 12 was released this month to provide "public sector organisations a straightforward and compliant way to purchase cloud based services, such as hosting, software, and support," according to a Crown Commercial Services press release. The framework helps agencies to simplify the procurement process and give easier access to timely services and resources.
"TTEC EMEA is delighted to have been awarded a place on the G-Cloud 12 framework and to have the opportunity to offer central Government, local councils,
With digital transformation a top priority for both private and public sector, TTEC EMEA offers a unique blend of humanity and technology to serve the public with a digital-first approach. TTEC clients benefit from key strategic partnerships that provide a range of industry-leading digital and cloud contact centre solutions, including Cisco Webex CC, Cisco Webex CCE and Humanify Connect, plus Pegasystems Robotic Desktop Automation and Robotic Process Automation solutions and Asynchronous Conversational Messaging solutions powered by LivePerson.
On the people side, TTEC provides even more CX innovation options to customer-centric public sector organisations with its award-winning RealPlay AI, using virtual simulation to improve contact centre training. TTEC also provides a range of contact centre consulting accelerator packages including Amazon AWS Professional Services offered by its newly acquired business, Global Amazon AWS Certified Partner, VoiceFoundry.
TTEC EMEA recently won 3 gold industry awards for "Most Effective Employee Engagement Programme" for its Culture CX initiative at the
- Get more detail on TTEC EMEA's hat trick of contact centre awards
- Learn about TTEC's managed cloud contact centre and consulting services
- Read how TTEC helped a housing ministry reduce process time by 80%
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