London 28th October 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering excellence in the UK contact centre industry after being named finalist across five categories at the UK CCF 2019 awards, held in Milton Keynes.
Earlier this month, TTEC scooped a win at the Contact Centre Network Northern Ireland (CCNNI) Awards, winning “Best Business Improvement Strategy” and also named as a finalist for “People Engagement”.
The UK CCF Awards programme recognises those inspiring organisations who are delivering an outstanding customer experience in the UK contact centre industry. Established in 2009 as a series of regional awards, this is the second year they have been combined and made national awards.
The company’s efforts in the UK were recognised with an award for Large Contact Centre of the Year and additionally named finalists for; Best Health and Wellbeing programme of the Year, Best Contact Centre Work Place, Employee Engagement Strategy of the Year and CX Team of the Year – Fontem Iain Banks, VP, International Markets at TTEC commented “We are delighted to have won an award -- without such strong partnerships with our clients we would not have achieved such great results across so many touchpoints across the contact centre industry. Every day we help our clients deliver customer experience operations, increase revenue, reduce costs and build customer lifetime value. Recognition of our contact centre in Belfast is a testament to the hard work and success of TTEC’s brand ambassadors and customer evangelists.”
Banks continued “It has been another exciting year for us as a business, building our EMEA offering, expanding our regional leadership team and working with new clients. Having industry acknowledgement of our efforts and best practices in the UK contact centre industry shows we are surpassing expectations as we continue to disrupt the European market.”
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea
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TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/emea.